Store Policies

At Hajjee International, we are committed to providing premium Hajj and Umrah essentials with a smooth, secure, and reliable shopping experience. Please review our store policies before placing your order.

 

Shipping Policy

We strive to process and ship every order as quickly as possible.

• Orders are typically processed within 1–3 business days after payment has been received.

• Processing times may vary during holidays, promotions, or peak Hajj and Umrah seasons.

• Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

• Shipping times vary depending on your location and selected shipping method.

• Hajjee International is not responsible for shipping delays caused by carriers, customs, weather conditions, or unforeseen circumstances.

• Customers are responsible for providing an accurate shipping address. Orders shipped to incorrect addresses provided by the customer may incur additional shipping charges.

 

Return & Refund Policy

Customer satisfaction is important to us.

• Returns may be requested within 30 days of receiving your order.

• Returned products must be unused, unworn, unwashed, and in their original packaging with all tags intact.

• For hygiene reasons, certain items such as opened or used Ihram garments may not be eligible for return unless they arrive damaged or defective.

• Once the returned item has been inspected and approved, a refund will be processed to the original payment method.

• Original shipping charges are non-refundable unless the return is due to our error.

• Customers are responsible for return shipping costs unless the product is damaged, defective, or incorrect.

 

Exchange Policy

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

Eligible products may be exchanged based on product availability. If the requested item is unavailable, an alternative solution or refund will be offered.

 

Order Cancellation Policy

Orders may be canceled before they have been processed or shipped.

Once an order has entered the shipping process, it cannot be canceled. If you wish to return the product after delivery, please refer to our Return & Refund Policy.

 

Payment Policy

We accept secure online payments through trusted payment providers available during checkout.

Your payment information is processed securely and is never stored on our servers. All transactions are encrypted to protect your personal information.

 

Privacy Policy

Your privacy is important to us.

We collect only the information necessary to process your order and provide customer support, including:

• Name

• Shipping address

• Billing address

• Email address

• Phone number

• Order information

Your personal information is never sold or rented to third parties.

Information may only be shared with trusted service providers involved in payment processing, shipping, or order fulfillment when necessary to complete your purchase.

We implement appropriate security measures to protect your personal information.

 

Product Information

We make every effort to display product images, colors, and descriptions accurately.

Due to differences in monitor settings, lighting, and manufacturing variations, actual products may vary slightly from the images shown.

Product specifications and availability may change without prior notice.

 

Pricing Policy

All prices displayed on our website are subject to change without notice.

While we strive for accuracy, pricing errors may occasionally occur. If an incorrect price is displayed, we reserve the right to cancel or refuse orders placed at that price and issue a full refund if payment has already been processed.

 

Warranty Disclaimer

Unless otherwise stated, our products are sold without a manufacturer's warranty.

If you receive a damaged or defective product, please contact us promptly so we can assist you with a replacement or appropriate resolution.

 

Limitation of Liability

Hajjee International shall not be liable for any indirect, incidental, consequential, or special damages arising from the use or inability to use our products or website.

Our total liability shall not exceed the purchase price of the product in question.

 

Intellectual Property

All content on this website, including text, graphics, logos, product images, website design, and other materials, is the property of Hajjee International or its licensors.

No content may be copied, reproduced, distributed, or used without prior written permission.

 

Website Use

By using our website, you agree to:

• Use the website only for lawful purposes.

• Not interfere with the operation or security of the website.

• Not attempt unauthorized access to any portion of the website.

• Provide accurate information when placing orders.

We reserve the right to refuse service or terminate access if fraudulent or abusive activity is detected.

 

Contact Information

If you have any questions regarding these policies or need assistance with an order, please contact us through our Contact page.

Our team will be happy to assist you with product inquiries, shipping questions, returns, or general customer support.

 

Policy Updates

Hajjee International reserves the right to update or modify these policies at any time without prior notice.

Any changes will become effective immediately upon being published on this website. We encourage customers to review this page periodically to stay informed of any updates.